Refund & Cancellation Policy

Last updated: 04 October 2026

1. Digital Goods Are Non-Refundable

All products sold on — including spreadsheet/Excel templates, micro web tracker tools, and Gen AI asset packs — are digital, non-physical goods delivered instantly upon payment. Because the product is accessible to the buyer immediately and can be downloaded, copied, or used right away, all sales are final and non-refundable once the download link has been accessed or the file has been downloaded.

2. Why This Policy Exists

Unlike physical goods, digital files cannot be "returned" once delivered — the buyer retains full access to the content regardless of a refund. This policy protects the integrity of our products and is standard practice across the digital products industry.

3. Exceptions

We will consider a refund or replacement only in the following limited cases:

• Duplicate payment: you were accidentally charged twice for the same product in the same transaction.
• Non-delivery: payment was confirmed successful but the download link was never received and could not be resolved after contacting support.
• Corrupted or defective file: the delivered file is verifiably unusable due to an error on our end (we will first attempt to send a corrected file before considering a refund).

Refund requests under these exceptions must be submitted within 3x24 hours of purchase to , including your order ID and a description of the issue.

4. What Is Not Covered

• Change of mind after purchase
• Buyer's lack of software compatible with the file format (e.g. no spreadsheet software installed)
• Buyer's misunderstanding of the product's features after reading the product description
• Buyer error in using the template, tool, or prompt pack

5. Order Cancellation

Orders can only be cancelled before payment is completed. Once a payment is confirmed by Midtrans and the product is delivered, the order cannot be cancelled.

6. How Refunds (When Approved) Are Processed

If a refund is approved under the exceptions above, it will be processed back to the original payment method via Midtrans within 7–14 business days, depending on your bank or e-wallet provider's processing time.

7. Contact for Refund Requests

To raise an issue, email or contact us via WhatsApp at with your order ID and proof of purchase.